How to File Complaint File in RERA, Know Complete Process

 How to File Complaint File in RERA, Know Complete Process 2024......

The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) was established under the Real Estate (Regulation and Development) Act, 2016, to protect home buyers and enhance transparency in the real estate sector. If you have a grievance against a real estate project in Uttar Pradesh, you can file a complaint with UP RERA. 

Here's a step-by-step guide to the complaint process, along with a flowchart to illustrate the process.

Steps to File a Complaint with UP RERA

1. Visit the UP RERA Website:
   • Go to the official UP RERA website: UP RERA.
2. Register/Login:
   • If you are a new user, register on the website by providing the required details.
   • If you are already registered, log in using your credentials.
3. Filing the Complaint:
   • After logging in, go to the 'Complaint' section.
   • Click on 'File a Complaint'.
   • Fill in the necessary details, including personal information, project details, and the nature of the complaint.
4. Upload Documents:
   • Attach relevant documents to support your complaint. These may include the sale agreement, payment receipts, communication with the builder, etc.
5. Payment of Fees:
   • Pay the requisite complaint filing fee online. The fee structure is usually mentioned on the website.
6. Submission:
   • Review the details entered and submit the complaint.
7. Acknowledgment:
   • Upon successful submission, you will receive an acknowledgment with a complaint reference number.
8. Hearing:
   • UP RERA will schedule a hearing for your complaint. You will be notified about the date and time of the hearing.
9. Decision:
   • After the hearing, UP RERA will issue an order based on the merits of the case.
10. Appeal (if necessary):
• If you are not satisfied with the order, you can appeal to the Real Estate Appellate Tribunal.

Flowchart of the UP RERA Complaint Process-------

This flowchart provides a visual representation of the steps involved in filing a complaint with UP RERA, from visiting the website to receiving the final decision and potentially filing an appeal.

Tips for Filing a Complaint

• Ensure all documents are clear and legible.
• Keep a record of all communications with the builder.
• Note down your complaint reference number for future tracking.
• Be concise and clear in describing your complaint.
• Attend the scheduled hearings promptly.

By following these steps and understanding the process, you can effectively file a complaint with UP RERA and seek resolution for your grievances.